Refund policy
At Bindablu, customer satisfaction is our priority. Please read our Refund Policy carefully to understand your rights and our procedures regarding returns, refunds, and damaged items.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us via email to ask@bindablupro.com within 5 business days of delivery.
We offer a refund or replacement for items that arrive damaged due to manufacturing or shipping issues. All claims must be supported with clear photos of the damage.
_Note: Damage resulting from misuse, improper handling, or unauthorized modifications will not be covered under this policy.
Returns
Our return policy is valid for 99 days from the date of your order. If 99 days have passed, unfortunately we cannot offer a refund or accept a return.
_To be eligible for a return:
_The item must be unused, in its original condition, and in the original packaging.
_You must provide proof of purchase (e.g., order confirmation email or receipt).
To initiate a return, please contact us via email to ask@bindablupro.com. Unauthorized returns will not be accepted.
Partial Refunds May Be Granted In the Following Cases:
_Items not in their original condition.
_Missing parts not due to our error.
_Returns sent without prior authorization.
Shipping Costs for Returns
You are responsible for covering your own shipping costs when returning an item.
_Original shipping fees are non-refundable.
For returns valued over $50, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your return.
Refunds (If Applicable)
Once we receive and inspect your return, we will notify you via email whether your refund has been approved or rejected.
If approved:
_Your refund will be processed to your original method of payment.
Please allow up to 7 working days for the refund to appear, depending on your bank or card issuer.
Late or Missing Refunds
If you haven't received your refund yet:
1. Check your bank account again.
2. Contact your credit card company—it may take time for the refund to post.
3. Contact your bank. Processing delays can occur.
If you've completed these steps and still haven’t received your refund, please reach out via email to ask@bindablupro.com for assistance.
Exchanges
We do not offer direct exchanges.
If you would like a different item:
1. Return the original product (following our return policy).
2. Place a new order for the replacement item.
Note: You will be responsible for the cost of the new order, including shipping.
Packaging Damage
If your item arrives in damaged packaging but the product itself is unaffected, we do not offer full refunds or exchanges.
Depending on the situation, we may offer:
_A partial refund or discount as a goodwill gesture for minor cosmetic packaging damage.
If you have any questions regarding our Refund Policy, feel free to reach out via email to ask@bindablupro.com. We're here to help!